I was very disappointed in Hilton! I reserved a room with a balcony overlooking the pool several months before my stay (in May). The rooms were fine, the pool was nice, but the staff will keep me coming back again & again.… I would have snapped, but seriously this staff is AWESOME. We watched the staff interact with one of the worst Karen’s I’ve ever seen and they did it with inhumane patience and grace. The airport shuttle was always timely and available upon request. They are not right downtown, but they had a free shuttle that left on the hour and returned 20 past the hour from a great location near Duvall street. We rented camping gear from a local company so we didn’t have to pack that, and the hotel let them drop that gear off and held if for us until we arrived. We called several places before reserving this hotel, and none were willing to do that. We camped at the Dry Tortugas for 2 nights and they held our bags for us while we were gone. They said “no problem, and here is a key to a room to change & freshen up.” Then we went to sit at the bar and waste some time, when Michelle chased us down to tell us they actually had a room ready. We checked in HOURS early and were expecting to beg for them to hold our bags until check-in. The staff here was AMAZING! Michelle at the front desk is a TREASURE and deserves a raise. Hilton Tulum Riviera Maya All-Inclusive Resort.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Melia Punta Cana Beach Wellness Inclusive - Adults only.Hilton Grand Vacations Club on the Las Vegas Strip.Hotels near Hodges University Naples, FL.Hotels near Florida Keys Community College.Hotels near Florida Keys Air Tours, LLC.Hotels near Fly-KeyWest Helicopter Tours. ![]() Hotels near Key West Boat & Jet Ski Adventures.Curio Collection by Hilton Hotels in Key West.InterContinental (IHG) Hotels in Key West.DoubleTree Resort by Hilton Hotel Grand Key - Key West Rooms.DoubleTree Resort by Hilton Hotel Grand Key - Key West Pool.DoubleTree Resort by Hilton Hotel Grand Key - Key West Features.Hotels near DoubleTree Resort by Hilton Hotel Grand Key - Key West.
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